March 7, 2022 by Sandler in Sales Process
Mike Montague interviews John Glennon on How to Succeed at Customer Success.
In this episode:
- The best attitude, behavior, and technique on how to succeed at customer success
- What are the attitudes towards sales throughout your organization?
- Quantify the value of your relationship with your clients
- Do you want to be right, or do you want to be rich?
- Start with expansion calls, get some traction and move on to recapture calls
- What happens after the sale and who is responsible for it?
- Use the thermometer technique check in with ALL your clients
Podcast: https://howtosucceed.libsyn.com/
iTunes: https://itunes.apple.com/us/podcast/how-to-succeed-podcast-by/id1097591566
Spotify: https://open.spotify.com/show/00JoVzRtMzmQB5Ae5RWWQZ
The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.
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Sandler is a global training organization with over three decades of experience and proven results. Sandler provides sales and management training and consulting services for small- to medium-sized businesses as well as corporate training for Fortune 1000 companies. Our proven methodologies and specialized tools equip our trainees with the skills necessary to improve both their business and bottom line.
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