How to Succeed When A Client Leaves [PODCAST] January 25, 2021 in Customer Relationships Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves. Read more Client Retention Via Strengthening the Relationship: Key to Success in Chaotic Times September 25, 2020 in Customer Relationships The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention. Read more Benchmarking for Client Satisfaction July 11, 2020 in Customer Relationships The value of client retention is significant, especially when compared to the cost of customer acquisition. Read more The Critical Elements of Proactive Client Retention [PODCAST] May 20, 2020 in Customer Relationships Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. Read more How to Succeed at Doing RECON [PODCAST] April 2, 2018 in Customer Relationships Learn how to do a simple five-part client satisfaction call using the RECON framework. Caroline Robinson, Sandler trainer from the UK, talks about checking in with your clients and getting on the same page. Read more
