Welcome to the How to Succeed Podcast, the show that helps you get to the top and stay there. This is how to succeed at patient care. The show is brought to you by Sandler, the worldwide leader in sales, management and customer service training. For more information on Sandler, visit Sandler.com. I'm your host, Mike Montague, and my guest this week is Donna Bak. She is a Sandler trainer from Connecticut and brand new author of the new Sandler book, "Patient Care The Sandler Way". We're going to talk to her about how to succeed at patient care. Donna, welcome to the show. Tell me a little bit about patient care and who should be listening today.